Contact & Support
Real people.
Not a ticket queue.
No bots, no queue position, no tier-one script. Every customer gets direct access to the team that builds the product — the same line whether you run five guards or five hundred, and the same during a free trial.
Support online
✉️ support@safetrac.io
📞 +1 (949) 208-0206
Get in touch
Pick whichever
is quickest for you.
All of these reach the same team. Email is fastest for anything that is not on fire; call if a shift is affected right now.
Support
Something broken, a question about a report, help configuring a patrol or a checkpoint. This is the fastest route and it reaches a person.
support@safetrac.ioPhone
If it is urgent — a live site issue, an incident in progress, an account locked out mid-shift — call rather than email.
+1 (949) 208-0206See it first
Book a walkthrough and we will set up a live patrol against one of your own properties, so you are looking at your sites and your reports rather than a canned demo.
Book a demo →Switching platforms
We migrate accounts from Silvertrac, TrackTik and Destiny — properties, guard profiles, client accounts, routes and settings. A specialist is assigned and onboarding is free.
support@safetrac.ioAccount access
Already a customer? Sign in to manage guards, properties, clients and reports. Password resets are self-service from the login screen.
Log in →Privacy and data requests
Access, deletion, correction or opt-out requests go to the same address — put the request type in the subject line so it is routed correctly.
support@safetrac.ioQuick answers
Might save you
the email.
How fast will someone actually reply?
You reach a real person every time — no bot, no ticket queue, no tier-one script. Trial accounts get the same treatment as paying ones.
Do I get support during the free trial?
Yes. The 30-day trial includes every feature and full support, with no credit card required to start it. If you decide it is not for you, you can simply walk away.
Can you help set up my properties and checkpoints?
Yes, and it costs nothing. Email us your property list and we will build out the sites, checkpoints, patrol routes and notification rules with you. If you are migrating from another platform we do the whole import ourselves.
What does it cost?
$200 a month covers your first 10 users. After that it is $8 per user, dropping to $6 at 100 users and $4 at 250. No annual contract, no setup fee, and every feature is included at every size.
How do I cancel?
Email us and we will close the account at the end of your current month. There is no contract, no cancellation fee and no notice period. Export your data first — ask and we will help.
Where is Safetrac based?
Safetrac Software, Inc, 23133 Hawthorne Blvd, Torrance, CA 90505, United States. DUNS 13-436-8181.
Head office
Safetrac Software, Inc
23133 Hawthorne Blvd
Torrance, CA 90505
United States
DUNS: 13-436-8181
support@safetrac.io
+1 (949) 208-0206
23133 Hawthorne Blvd
Torrance, CA 90505
United States
DUNS: 13-436-8181
support@safetrac.io
+1 (949) 208-0206
Before you write in
A lot of questions are answered faster on the site itself. See the product walkthrough for how each screen works, pricing for the full cost breakdown and calculator, or the blog for licensing and compliance guides. Data handling is set out in the privacy policy.
Not a customer yet? Start a 30-day free trial — no card required.
Not a customer yet? Start a 30-day free trial — no card required.